Frequently asked questions

Access

  • If I have a disability how do I access the London Aquatics Centre

    Access to the main building entrance can be gained via the elevator situated on the F10 Bridge nearest to the upper welcome zone. This will take you to the lower level where the reception is found. 

  • If I am bringing my children is there any special swimming requirements that I should be aware of?

    Yes, all under 8’s or non competent swimmers must be accompanied by an adult or person over the age of 16 years if they wish to enter the pool. To enter the competition pool, the same rules apply however they will need to be able to swim 100m in a recognisable swimming stroke. The adult must then actively supervise the child whilst in the water. There is a maximum of two children to any one adult at all times. 

    Read the full swim safety rules for the London Aquatics Centre 

  • If I am visiting London as a tourist and want to look inside the venue am I able to do this?

    Yes, after paying the small admission fee of £2.00 you are welcome to have a look at the venue from our two upper viewing galleries that oversee the competition pool and diving area. The training pool and competition pool are also viewable from the main pools corridor. 

  • How do I access the Queen Elizabeth Olympic Park to get to the venue?

    There are numerous ways of accessing the Queen Elizabeth Olympic Park. However, the best access point to get to the London Aquatics Centre is via the F10 Bridge adjacent to the Westfield Shopping Centre.

    If you are arriving on the bus you can use buses 338 or 97 which stop on Warton Road or Montfitchet Road and are just a short walk to the venue. 

    For full details of how to get here, please click here

  • Disabled pool access

    The Competition Pool and Training Pool is equipped with Accessible PoolPods,  a unique lift platform that fits to the side of pools.

    It is set to help people with disabilities who are less mobile or pregnant.

     

Activity Bookings

  • Can I make bookings online?

    Yes, both members and non-members can book activities

    Members (Prepaid and Pay & Play)  

    1. Sign up as a new user to the website.
    2. Once registered, log in.
    3. Click on ‘Connect to my membership’ or ‘Activate online bookings’. You’ll then be asked to enter your membership number and at least one more additional detail (postcode, date of birth, phone number) to confirm your membership.
    4. Once your online profile is connected to your leisure centre membership you can start booking online.  
    5. When you have made your online booking you’ll receive a confirmation email.
    6. All bookings need to be paid for at the time of booking ‘online’ before ‘booking’.  
    7. Any paid-for activity booked online is non-refundable.

    Non-members  

    1. Sign up as a new user to the website.
    2. Once registered, log in.
    3. Click on ‘Activate online bookings’. Create an online profile – this will allow you to make future bookings.  
    4. When you have made your online booking you’ll receive a confirmation email.
    5. All bookings need to be paid for at the time of booking ‘online’ before ‘booking’.  
    6. Any paid-for activity booked online is non-refundable.

    You may also purchase your swim at reception, however we recommend you book your swim online in advance to secure your session.

     

  • Can I book Dive for all Sessions online?

    No. Our 'Dive for all' sessions are not yet available to book online. We will be introducing online booking for the 'Dive for all' drop in sessions soon.

    To attend, please pay at reception.

Buying Tickets

  • If I have booked the wrong Swimming session online what do I do?

    If you happen to book the wrong swimming session please notify reception or contact the venue via email or the contact us form and we will do our very best to resolve the issue for you.

  • If I arrive late for my Swimming session and I have booked online can I still gain entry to the Swimming pools?

    Yes, tickets become active 15 minutes before a session starts and will remain active for up to 15 minutes after the session has started, after this they will not work or give you access through the barriers.  At this point please speak to a receptionist.

Centre Rules

  • Can I meet Tom Daley if I visit the London Aquatics Centre?

    No, Tom Daley is a professional athlete. He is required to concentrate and focus whilst training at the London Aquatics Centre and will unfortunately not be available for meetings whilst at the centre. 

  • What are the centre rules?

    You can view the centre swimming rules here: http://www.londonaquaticscentre.org/swimming/safety_rules

Corporate Memberships

  • Do you have corporate memberships?

    Yes we do! We have various options to suit, from discounted pre paid memberships, through to full company invoice. Check with the Membership team at your local centre to see which will best suit you.

Events and Hire

  • Do the London Aquatics Centre provide birthday parties for children?

    We do not offer Birthday parties at the moment but we are looking to launch them very shortly so please keep an eye on the website for updates and we will provide details shortly.

  • How many seats are there within the London Aquatics Centre?

    There are 2500 seats situated in our upper viewing galleries on the east and west side of the building. Take a look at our venue hire page for the seating plan and further details about the venue

Facilities

  • Do you offer crèche sessions while I workout?

    Crèche sessions can be booked for up to two hours per child per day, though availability does vary from centre to centre. Please check your membership options to see if you are entitled to free sessions.

  • What time can I use the centre?

    Depending on your membership type and what borough the centre is in, access times may vary. This information is available on the borough brochures found on the borough sites. Centre specific opening times are available on the centre sites.

  • Is there a place where I can leave a pram or pushchair within the venue?

    Yes, we have our very own buggy park in centre where all pram’s or pushchairs can be stored during your stay. Please speak to a receptionist for its locations on your arrival. 

  • What is the centre phone number?

    You can contact us on 02085363150

Gym

  • Do I need to have an induction to use the Gym?

    Yes, this is just to ensure that you are comfortable in using the equipment safely.  

Junior Activities

  • Do you run a kids holiday activities?

    Yes our centres run a varitiy of activities for all ages over the holidays to keep the young ones busy.  Check out our programme to see what is on offer in your area.

Lost Property

  • If I think I may have lost something at the London Aquatics Centre what do I do?

    Contact our reception on 0208 536 3150. Anything that staff find within the venue is handed in to reception where we have a designated lost and found log.  

Memberships

  • What membership options do Better have?

    We have a fantastic range of memberships from prepaid to pay and play, concessionary to corporate.  There is something available for everyone.  Have a read of our membership options.

  • Do I have to lock myself into a contract?

    No, our memberships have no long term contracts. Up to the 14th of the month, you can cancel your membership for that month. We do however have annual memberships which give you a discounted rate.  Check out our membership benefits for all our options

     

  • When do I get my membership card?

    A membership advisor will issue this to you on your first visit to the centre. Please ensure you take a valid photo ID with you and you may be asked to have a photograph taken for verification purposes.

  • I've lost my membership card, what do I do?

    Just re-order one with the reception team at your centre, however please be aware there may be charge for this, but just check with the team.

  • Can I pay cash for my membership?

    We have prepaid options to pay monthly which can only be paid with direct debit. However, we also have prepaid annual memberships that can be paid in cash for a full year. Also our pay and play memberships can also be paid in cash.

  • Can I freeze my membership if I go on holiday?

    Sorry but no, we are only able to freeze for medical, pregnancy or working holiday reasons. But remember you can cancel your membership up to the 14th of the month then rejoin at a later date.

Photography and Filming

  • Can I take photo’s whilst I visit the London Aquatics Centre?

    Yes, only within certain areas. Photographs are not to be taken on pool side or in any changing areas. They can be taken in the upper viewing galleries and main pools corridor so long as they are not taken with a high grade camera with special zoom capabilities. 

Swimming

  • Do you offer lane swimming?

    We offer a wide variety of pool sessions to suit, from lane swimming to Swim for All sessions.  Please check your favourite centre's pool programme to see which sessions will suit you best.

  • How many children can I take swimming with me?

    We allow two non swimmers or under 8's per competent adult swimmer*.  This is for everyone's safety and enjoyment.

    *Children under 5 must be accompanied on a 1-2-1 ratio by a competent adult swimmer at The Chiltern Pools, Amersham