high Alert
EVERYTHING YOU NEED TO KNOW BEFORE VISITING LAC
high Alert
SWIM SCHOOL AND DIVING LESSONS ARE BACK!
high Alert
TRAINING POOL OPENING!

Frequently asked questions

Access

  • If I have a disability how do I access the London Aquatics Centre?

    Access to the main building entrance can be gained via the elevator situated on the F10 Bridge nearest to the upper welcome zone. This will take you to the lower level where the reception is found. 

  • If I am bringing my children is there any special swimming requirements that I should be aware of?

    Yes, all under 8’s or non competent swimmers must be accompanied by an adult or person over the age of 16 years if they wish to enter the pool. To enter the competition pool, you must be aged 11 or over, the same rules apply however they will need to be able to swim 100m in a recognisable swimming stroke. The adult must then actively supervise the child whilst in the water. There is a maximum of two children to any one adult at all times. 

  • If I am visiting London as a tourist and want to look inside the venue am I able to do this?

    Currently we are only accepting tours if you are interested in joining onto a membership after completing our track and trace form.

  • How do I access the Queen Elizabeth Olympic Park to get to the venue?

    There are numerous ways of accessing the Queen Elizabeth Olympic Park. However, the best access point to get to the London Aquatics Centre is via the F10 Bridge adjacent to the Westfield Shopping Centre.

    If you are arriving on the bus you can use buses 338 or 97 which stop on Warton Road or Montfitchet Road and are just a short walk to the venue. 

    For full details of how to get here, please click here

  • Disabled pool access

     

    The Competition Pool and Training Pool is equipped with Accessible PoolPods, a unique lift platform that fits to the side of pools.

     

Buying Tickets

  • If I have booked the wrong Swimming session online what do I do?

    If you happen to book the wrong swimming session please notify reception, they may be able to allow you into another session depending on capacity. If you cannot attend that day, please speak to a member of the team and they will pas your details on.

  • If I arrive late for my Swimming session and I have booked online can I still gain entry to the Swimming pools?

    Tickets allow entry 5 minutes before your session and up to 10 minutes after, access will be denied if you are more than 10  minutes late.

  • Do I need to book online beforehand?

    Yes all tickets must be pre-booked online via our app “BetterUK” or click here

Centre Rules

  • What are the centre rules?

    Please follow the venue guidelines when visiting us, you can see these on our swim safety rules and website alert pages. Staff have the right to ask you to leave if you do not follow then venue Covid-19 Secure Guidelines.

Covid-19 Guidelines

  • What do I need to know before arriving?
    • Booking is required prior to visiting the venue, please do this through our app "BetterUK" or click here
    • Please arrive pool ready if you have a swimming session booked, there is no cubicles available before swimming
    • Please take your belongings onto poolside as there is no lockers available
    • Showers and cubicles can be used after swimming for rinse down only
    • Please arrive 5 minutes before your session and no later than 10 minutes after your booking as entry will not be permitted
    • Please stick to the one way system at all times around the venue
    • If you are using the gym please keep your belongings with you as there is no changing rooms or lockers available for gym users
    • If you have booked a gym session and a swim session, you must come back to reception and swipe in for your other activity every time
    • All sessions are for 60 minutes only, this time includes entry and exit of the venue, please do not overstay your time limit, as we are working with strict capacities to keep covid secure.

Events and Hire

  • Does the London Aquatics Centre provide birthday parties for children?

    We do offer Birthday parties however these have been put on pause at the moment but we are looking to launch them back very shortly so please keep an eye on the website for updates and we will provide details shortly.

  • Are you taking event enquiries?

    Yes we are accepting event enquiries, please contact customer services or visit us within the venue directly.

Facilities

  • Is there a place where I can leave a pram or pushchair within the venue?

    Yes we have a buggy park located by our training pool changing rooms.

Gyms and Fitness Classes

  • Do I need to have an induction to use the Gym?

    Currently we are not offering inductions for the gym, we have three personal trainers who offer free taster sessions, for details please visit reception.

      

Lost Property

  • If I think I may have lost something at the London Aquatics Centre what do I do?

    Please visit reception, they will check the lost property for you, items are kept for 3 months. We do not keep wet items.

Memberships

  • What membership options do Better have?

    We have a fantastic range of memberships from prepaid to pay and play, concessionary to corporate.  There is something available for everyone.  Have a read of our membership options

  • When do I get my membership card?

    A membership advisor will issue this to you on your first visit to the centre. Please ensure you take a valid photo ID with you and you may be asked to have a photograph taken for verification purposes.

  • I've lost my membership card, what do I do?

    Just re-order one with the reception team at your centre, however please be aware there may be charge for this, but just check with the team.

  • Can I pay cash for my membership?

    We are currently operating as cashless, all memberships can be set up online via prepaid options to pay monthly which can only be paid with direct debit or an annual fee.

  • Do you have corporate memberships?

    Yes we do! We have various options to suit, from discounted pre paid membership, please visit the membership page for details

Photography and Filming

  • Can I take photo’s whilst I visit the London Aquatics Centre?

    Yes, only within certain areas. Photographs are not to be taken on pool side or in any changing areas. They can be taken in the upper viewing galleries and main pools corridor so long as they are not taken with a high grade camera with special zoom capabilities. 

Swimming

  • What sessions are on offer?

    Currently we have Swim for fitness in our 50m Olympic pool or Swim for all in our diving pool on selected days in the week. All of these can be booked online or via our app.

Swimming and Diving Lessons

  • Have lessons restarted?

    Yes lessons have restarted at LAC, please log into your home portal to view your stage and time, if you need help doing this please visit the venue and a member of the team can help.

  • What are the new swimming stages?

    Please visit the Better lessons and courses page under swimming to see a full description of our new programme.

  • Can I freeze my lessons?

    Yes you can freeze your lessons for the following reasons:

    Injury, Pregnancy, Student freeze, Working away, Covid-19 quarantine, Covid-19 not comfortable returning yet.

    We require a minimum of two weeks notice to freeze memberships. Please contact customer services or visit the venue.